Customer management software, also known as customer relationship management (CRM) software, is a technology solution designed to help businesses manage interactions with current and potential customers. It provides a centralized platform for storing customer data, tracking interactions, and streamlining communication to improve customer satisfaction and loyalty. Here's a detailed description of the key features and functionalities built into ENMADIS:
Contact Management
CRM software allows businesses to store and organize customer contact information, including names, addresses, phone numbers and email addresses.
It provides a single, comprehensive view of each customer, making it easy to access and update their information as needed.
It also allows to check customers assets, business history or sales documents.
Sales Management
ENMADIS includes tools for managing the sales process, such as invoice and credit note generation, estimate creator, various sale reports.
It helps sales teams prioritize leads, track their progress through the sales pipeline, and identify opportunities for upselling or cross-selling.
Analytics and Reporting
ENMADIS solution offer mobile apps and responsive web interfaces, allowing users to access customer information and perform key tasks on the go.
This enables salespeople and customer support representatives to stay connected and productive while working remotely or traveling.
Mobile Accessibility
ENMADIS provides analytics and reporting capabilities to help businesses analyze customer data, and measure the effectiveness of sales efforts.
This includes generating reports on sales activity, and revenue performance.